Terms & Conditions

(Effective January 1, 2019)

General Service Schedule:

Upright Land & Tree's availability generally books up for the season within the first 3 months of year (January through March), so to secure a time-frame for comprehensive Landscape and Tree projects (requiring more than a full day), should be done so within the time-frame denoted above, so that the client may be accommodated into the seasons schedule adequately: 

  • Landscape and Tree: Service days are Saturday, Monday and Tuesday, 8:00 AM to 6:00 PM (weather permitted).

  • Lawn Maintenance: Service days are Wednesday thru Friday, 8:00 AM to 6:00 PM (weather permitted).

  • Storm Cleanup: Services are offered throughout the course of the year (January 1st thru December 31st) per client’s requests.

Note: All scheduled services are weather permitted, thus may vary due to growth and weather conditions.

 

  • Spring Yard Clean-up: Services commence on the 15th of March through the 30th of March (weather permitted). 

  • Weekly Lawn Cutting: Services commence on the 1st of April and continue weekly through the 30th of September. 

  • Biweekly Lawn Cutting: Services commence on the 1st of October and continue biweekly through the 31st of October. 

  • Fall Leaf Clean-up: Services transpire in (2) series:

    • (1st) series begins the 2nd week of November thru the 3rd week of November.

    • (2nd) series begins the 4th week of November thru the 2nd week of December. 

Note: Additional leaf clean-up services are available (per client request) throughout the time frame denoted above. 

 

Lawn Service Guidelines:

Upright Land & Tree defines the nature, frequency and the cost of services to be provided to the client as follows:

  • Scheduled Lawn Maintenance is Wednesday through Friday, weather permitted.

  • If delays occur due to inclement weather lawn cutting may cross over into the weekend of Saturday and Sunday.

  • If severe inclement weather delays occur, lawn cutting may be postponed until the next appropriate day.

  • Lawn Maintenance Services commence on the 15th of March and remain in effect through the 31st of October.

  • Grass Clippings can be bagged and removed off property for an additional fee per month.

  • Upright Land & Tree will strive to service Lawn Maintenance Contracts on the same day each week, however weather and growth conditions must be taken into consideration, thus Upright Land& Tree cannot guarantee a set date or time. 

  • Upright Land & Tree will service lawn in moderate rain conditions as long as drainage and saturation issues do not interfere with cutting. If more than 3 days of extreme saturation occurs before conditions become favorable for cutting, service will be stopped until the following week.

  • Client must make sure that all gates remain unlocked so access to all lawn areas remain unhindered. If a gate stays locked at all times, in which a combination lock or key lock must be used, Upright Land & Tree must be supplied with the key or combination for that lock so that we may maintain guaranteed access to gated areas.

  • All keys and combos will be held in strict confidentiality between the client and Upright Land & Tree. Credit will not be issued for areas not mowed due to locked gates. Return fees will apply if requested to return to complete locked out areas.

  • Client must remove all toys, objects, and debris from lawn area prior to service day. Upright Land & Tree is not responsible for any objects not removed from lawn areas prior to service.

  • Either party may cancel the lawn agreement at the end of any calendar month by notifying the other party in writing.

Note: Due to the of mass lawn clientele, we follow a scheduled route that cannot be interrupted or delayed! Any clients attempting to request added services on a designated lawn cutting day, must schedule that separate service, on a separate day.

 

Billing & Payment:  

Client is to pay a fixed monthly fee. The flat rate is based on property size and attributes, and consists of lawn maintenance only. It is not a weekly or monthly charge for services rendered, but installment payments made on a monthly basis for the length of the contract, to be paid over the 7 ½ month period of time, beginning March 15th through October 31st.

  • Monthly Lawn Clients are provided the option of a 10% Full-Season Discount upon the season being paid upfront in full.

  • The 1st lawn installment payment is due the 15th of February, along with the client signed Lawn Contract Agreement.

  • Invoices are sent out on the 22nd of each month, for the following month to be serviced.

  • Payments are due by the 1st of each month, providing clients a 7 to 10 work-day bill pay period.

Note: Services cannot commence without confirmed receipt of a Signed Lawn Contract and Initial Payment.

 

Late Fees:

  • A payment is considered late if it is not received by the due date listed on the bill and will incur a $25.00 late fee charge. 

  • An additional $25.00 late fee charge will be added to the bill for every month in which the bill is considered past due.

Note: If serious delinquency occurs, court costs and attorney fees will be applied, upon entering client into collections.

Auto-Pay Lawn Clients:

  • The auto-pay option is for Contracted Lawn Services only! As November, Fall Leaf Cleanup service conditions and times vary annually (per weather conditions) rates can never be pre-estimated, thus must remain billed separately and at the existing time.

 

All Other Service Clients Billing & Payment:  

Some Landscape services require an upfront % deposit for Labor and/or Material Costs, which is due upon the client’s agreement for Upright Land & Tree to render services (upfront % deposit prices vary, per the requested services of the client).

  • For services that require upfront % deposits, the installment payments and/or remainder of the balance, is due the days indicated on the service agreement, unless otherwise agreed upon between the client and Upright Land & Tree.

Note: All Landscape, Tree Service, Storm Cleanup and Single-Cut Lawn Service requests by clients, mandate full payment upon services being completed. Payment for Fall-cleanup Service requests are due within 2 weeks of services being completed.

Cancellations:

  • Either party may cancel the lawn contract agreement, at the end of any calendar month, by notifying the other party in writing.

Note: Any lawn contract clients whose account is delinquent 30 days, or Upright Land & Tree is without receipt of a payment for more than 30 days, is subject to immediate termination of all contracted services with Upright Land & Tree.

General Service Disclaimer: 

Please be advised that all damaged lines and utilities within the property lines, not marked and/or disclosed to Upright Land & Tree, are the responsibility of the property owner. Hence, cables, sprinkler/drip systems, lighting, etc. Therefore, Upright Land & Tree will not be responsible for damaged sprinkler heads that are malfunctioning, or installed improperly, private lines and/or any other lines not marked and/or disclosed. Please be advised that inclement weather and any other weather delays that occurs can affect all scheduled services, for all clients, for all services provided by Upright Land & Tree.

 

Terms and Conditions: 

Upright Land & Tree will initiate, lead, manage and conclude all contracted agreed-upon services, within the townships allowable ordinate days and hours, with or without the property owner’s physical presence. Upright Land & Tree will comply with all state and township ordinances, laws, rules, regulations and building and fire codes which relate to the work being conducted, including applicable health and safety legislation, and shall obtain any permits, or licenses necessary for its performance at the thereof date indicated on the contracted agreement. Upright Land & Tree will further be responsible for and will restore at its expense, all damages to the property of the client, caused by Upright Land & Tree in the performance of the work, as well as agrees to remove all debris and leave the premises in broom clean condition.

 

Complaints and Grievances: 

Receipt of a final payment from a property-owner, upon concluding a landscape and/or tree project, certifies that the property-owner agrees that the work performed and services rendered were satisfactory. Any complaints and/or grievances following the receipt of a final payment will not be honored, if final payment for the project was concluded via the bodily meeting of the contracted parties at the serviced property, where a physical walk-through had, or could have taken place of the property. In the event the property-owner is not present upon the completion of the services being rendered, any complaints and/or grievances regarding services rendered must be submitted within 24 hours of the time of service, if not immediately. Otherwise, Upright Land & Tree will assume services were completed in a satisfactory manner, payment will be due and any delinquent alleged complaints will not be honored. Under all circumstances, as payment for services is not obligatory until services have been completed, the submission of any final payment to Upright Land & Tree, certifies that the property-owner performed a walk-through of the serviced property independently and deemed the work performed and services rendered as satisfactory.

 

Botanical Warranty (Plants, Flowers, Shrubs, Trees, etc.): 

Upright Land & Tree attests that all botanicals are in good health when installed, therefore it is the responsibility of the property-owner, thereafter, to supply the botanical's with sufficient water and fertilizer during their growing season of (May through October) to keep them healthy. Upright Land & Tree assumes no liability for the replacement of plants killed and/or damaged by any of the following:

  • Weed overgrowth from mulch or topsoil, due to germination of dormant seeds prevalent in the soil

  • Botanical's experiencing seasonal die-back, that will be restored through pruning and proper care

  • Botanical's that have undergone shock due to transplantation

  • Botanical's ruined by Animals, Pests or Insect infestations

  • Botanical's not watered by automated irrigation systems

  • Botanical's damaged due to chemical application

  • Abnormal and Inclement Weather Conditions 

  • Or any other condition beyond our control

Property-owner Acknowledgement: 

Upon design approval, the property-owner will be asked to sign off on the contracted design proposal and disclosure/disclaimer acknowledgements that certifies that the property owner acknowledges that the start and end dates denoted within the design proposal are an approximation, that are subject to delay and/or extension in the event of inclement weather. As well as, is in agreeance with the stated terms, specifics, details and recommendations of the contracted design proposal and the adjoining terms and conditions, acceptance of the design and installation plan, and consent to the commencement of the stated services to be rendered at the property-owner’s residential location, between the time frame agreed to in the contracted design proposal, or until the project is satisfactorily concluded.

Landscape Design Disclosure:

© Copyright for landscape designs, design proposals and specifications belong solely to Upright Land& Tree and shall not be used by the client or any other entity, for any project, by any other contractor, any other company, or any other entity, unless the design is purchased from Upright Land & Tree. Throughout and pending the design approval process the client may retain a copy of the design and its specifics merely for consideration and deliberation purposes, as well as informational and reference material only. In the event the client opts not to have Upright Land & Tree render the design service, the design must be returned to Upright Lands & Tree. Copying and/or transferring of the design without Upright Land & Tree's consent violates copyright infringement laws, in which the client may be subject to litigation. If the clients opts not to have Upright Land & Tree render the design service, the option to purchase the design from Upright Land & Tree for a nominal fee is available to the client, in which the rights to the design will then be transferred to the client and can then be used by the client in any means. 

"PRIVACY POLICY"

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