(Effective January 1, 2019)
What personal information do we collect?
When submitting requests on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number and/or any other details to help you with your experience.
When do we collect personal information?
We collect information from you when you fill out an online service request form, assessment request, job application and/or make a payment via our website, which requires detailed demographic information.
How do we use your personal information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
To personalize user's experience and to allow us to deliver the type of content and product offerings in which you are most interested.
To allow us to better service you in responding to your customer service requests. To quickly process your transactions.
What happens to saved and stored personal data?
We may keep your information for as long as your account is active, and longer as needed (for example, if we are legally obligated to keep it longer, or need it to protect our interests).
How are cookies and other tracking technologies used?
How we protect your personal information?
We are committed to securing your personal information, and use various security measures to better protect it. Security measures are implemented and designed to protect the Personal Information you share with us, including physical, electronic and procedural measures. Among other things, we offer HTTPS secure access to most areas on our Services; the transmission of sensitive payment information (such as a credit card number) through our designated purchase forms is protected by an industry standard SSL/TLS encrypted connection; and we regularly maintain a PCI DSS (Payment Card Industry Data Security Standards) certification. We also regularly monitor our systems for possible vulnerabilities and attacks, and regularly seek new ways and Third Party Services for further enhancing the security of our Services and protection of our Visitors’ and Users’ privacy. However, as we can’t guarantee absolute protection – we encourage you to be careful, set a strong password for your account, and avoid submitting any sensitive information which, if exposed, could cause you major harm.
How we protect your personal transactional data?
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.
Via Postal Mail
Users are able to change their personal information:
By postal mailing us
By emailing us
By calling us
Transparency and communication with your site visitors are key elements of the GDPR (The General Data Protection Regulation). As part of the new regulation, you must let your site visitors know how you collect, store, and use their data, in a clear and transparent way. In addition, you must comply with your site visitors' requests to receive a copy of their data that is processed on your site.
CAN SPAM Act:
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
Fair Information Practices:
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify the users via in site notification
We will notify users via phone call
We will notify the users via email
We will notify the users via letter
Within 1 business day
We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.